top member questions
why isn't a link working?
please turn off pop up control to gain full functionality at this site. you will not receive any involuntary pop ups but you will be able to access important functions like updating your personal data.
why should i log off?
logging off clears all your information and thus provides a more secure disconnection
from our site than entering a new page or closing your browser.
how many free m2m calls can i make each month?
with your
real rates plan you can make $0.00 in free m2m calls every month.
my friend has joined - why haven't i received my invite credits yet?
you will receive credits as soon as your friend becomes "active" by making a first call with bigredwire.
what happens if i don't use my m2m credits?
if they are not used for calls to members or successful invitees they expire.
where can i see the rates i pay?
go to rate lookup->
why am i still getting a bill from my previous long distance carrier?
if you receive a bill from another company it means they are carrying some of
your calls. you will not see the same charges on your bigredwire account. to consolidate
your charges with bigredwire go to service status-> and make sure you are
activated for both local long distance and long distance services.
how long does it take to switch my long distance service?
your service is typically changed over within 5 days. we'll let you know if there is any problem.
what do i need to do if i'm moving or changing my phone number?
just go to service status->and add
the new telephone number. the old number will drop out in approximately 60 days.
how can i cancel?
just go to service status-> and select the lines you wish to cancel.
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