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long distance industry questions

why is the price of traditional long distance going up?
as people switch to mobile and internet options the traditional long distance industry is shrinking into oblivion. whenever this happens to an industry it loses both scale and competition, and costs go up. as bigredwire's wholesale costs continue to rise we have created a far better option for our traditional long distance customers: redphone. instead of paying more for long distance calls our members can have unlimited local, long distance, and even most international calling for less than the price of their current phone bill. for anyone with a broadband internet connection this is the way to go.

why is long distance a source of frustration for consumers?
people realize they are not in control of their own bills. a close look reveals questionable charges, unexpected rates, and an effort to make things confusing. consumer's suspicions are correct; misleading plans are how most carriers make money.

why do they call me at home / offer me checks etc.?
deceptive pricing and telemarketers go hand in hand. the approach makes it easy to entice customers with little recourse to the sales person when the bill comes.if you want to stop receiving telemarketing calls visit www.the-dma.org

what is slamming?
local and long distance telephone companies often charge people for services they never asked for. if you are a former customer they may accidentally reconnect your telephone line or they may just get your details from an independent salesperson that misinterprets your order. this is a significant problem in the industry; the most established brands are the most egregious slammers. if you have been slammed your state public utilities commission offer remedies.

are tax charges on phone bills legitimate?
carriers actually calculate taxes differently. the universal service fund (usf) demonstrates a range of possibilities, from bigredwire's 9.8% to mci's 12%. another outrageous example of tax assessment comes from sprint, which actually passes through its property taxes.

why are local long distance calls more expensive than calls across the country?
the legacy of telecom regulations creates a complex and inefficient tariffing structure within each state. as local services are opened to greater competition rates will decrease.

what is my local telco's phone number?
click here+>.

consumer support for members

bigredwire offer assistance to members experiencing problems with other telephone companies.

if you would like some guidance in resolving a problem contact member service+>. please include your bigredwire name.

support via twitter http://twitter.com/docbiggums+>


chuck says:

"every problem can be solved!"
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